Left ear cut out

GetHuman5328855's Returns issue with SteelSeries from October 2020

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The issue in GetHuman5328855's own words
The other day I was speaking to my mates, and then my left headphone or driver whatever you want to call it starts cutting in and out and then after * minutes it just completely turned off, so I thought it was a software problem or something but i plugged it into my brothers pc and tried the wired version but it still wasn't working, and after a day the audio just completely cut out. Therefore i went on to the steelseries website and opened a ticket however the guy was saying that he needed an invoice so i send him a screenshot of the amazon email confirmation for my order, but the person who was dealing with it kept on saying he needed an actual invoice but I cant log into my amazon account so I couldn't actually get it, so the person was just happy leaving it at that. Later on I go back onto the steelseries website and looked for what was valid as proof of purchase, and it said a receipt and invoice that has* the amount that was payed, when the order was placed and what the item actually was. So I emailed him again saying "look on the website it says that anything with this on can be accepted as proof of purchase", but he still goes on denying. Thats why am typing now because i want someone who actually understands as this is a £*** item, this isnt cheap. Thank you for reading and I hope we can come to an agreement.*Alex
The person that was dealing with my situation wasnt very reassuring or helpful.
First issuing a return and then all will be good.
Ive been a customer for a good * years and i have even reached titan on their website.
I have looked online but its not a common issue so i couldnt find much. I have also installed new drivers on my pc, tried it on my brothers pc.
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SteelSeries

Steelseries arctis pro wireless
Returns issue
Reported by GetHuman5328855
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 209 others
0 customers following this

Timeline

GetHuman5328855 started working on this issue
Oct 3rd, 2020 3:22pm

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