Hello I bought the Steel Series Rival *** Optical mouse and the sensor is way too sensi...
GetHuman-mirdrit's customer service issue with SteelSeries from October 2018
Help with my SteelSeries issue
First: share to improve GetHuman-mirdrit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mirdrit's next move: send an email to SteelSeries.
Tap the button below to start an email to SteelSeries- it's the best way to get support from them right now. We'll check later to make sure GetHuman-mirdrit got a response or help escalate.
Before contacting them, items GetHuman-mirdrit may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-mirdrit's own words
Hello I bought the Steel Series Rival *** Optical mouse and the sensor is way too sensitive. even if my mouse is not on the pad i can still move it around if im close to it, which results in a really bad experience when im gaming, because everytime i flick and raise the mouse a bit it just switches directions. How can i fix it?
GetHuman-mirdrit did not yet indicate what SteelSeries should do to make this right.
I have an issue with SteelSeries too
How GetHuman-mirdrit fixed the problem
We are waiting for GetHuman-mirdrit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.