My steel series *** rubber padding has came very lose on the right side and left of the...

GetHuman-ppoopl's customer service issue with SteelSeries from July 2018

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The issue in GetHuman-ppoopl's own words
Play video games ... My steel series *** rubber padding has came very lose on the right side and left of the mouse, It's adhesive is not doing it's job at all leading to me not being able to grip onto the mouse and not being able to perform at my best. Can I get a replacement for my Steel series ***. I received this item on amazon, Number on the bottom of my steel series *** is *******************, billing address is Chicago, Illinois *****, **** South Emerald
This was especially frustrating because only a few months of using this mouse pad the adhesive has been worn down
You guys could make this right by contacting me and seeing if there's a way to get a replacement out
I heard great reviews from amazon about this product and decided to give it a shot.
No, as I'm not sure by doing anything to the mouse would void the warranty
I have an issue with SteelSeries too
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SteelSeries

Steel series Rival ***
Customer service issue
Reported by GetHuman-ppoopl
Jul 4th, 2018 - a yr ago
I have an issue with SteelSeries too
Fixed
Seen by 14 customers so far
Similar issue to 40 others
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Timeline
GetHuman-ppoopl started working on this issue
Jul 4th, 2018 3:51am
GetHuman-ppoopl indicated the issue is not fixed yet.
Jul 4th, 2018 4:52am
GetHuman-ppoopl indicated the issue is not fixed yet.
Jul 25th, 2018 1:55pm