I have had * trade transactions on my account that I was not aware of, somebody must ha...

GetHuman-bluueth's Hacked Account issue with Steam Software from May 2021

1 view | 6664 similar | 0 following
Help with my Steam Software issue
First: share to improve GetHuman-bluueth's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bluueth's next move: call Steam Software.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-bluueth may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-bluueth's own words
I have had * trade transactions on my account that I was not aware of, somebody must have gotten into my account, even though I had steam authenticator, and traded my tf* items to bots and then to themselves. I have secured my account as much as possible at my end with the steam authenticator, I haven't shared my email or steam account information with anyone. It still has gotten compromised. I have read on the policy of items not being duplicated. Nonetheless, I would like for those trades to be refunded or undone, at least the last one where I apparently traded away all my items. The issue is regarding Tf* items and regarding the user "gribochek". Also "TRADEIT.GG - BOT ***" and "Johan" trades were not authorized by me either. I have checked my email but I have no account of this event. I sincerely think that steam was compromised. I'm in desperate need of help and steam client support haven't responded.

GetHuman-bluueth did not yet indicate what Steam Software should do to make this right.

How GetHuman-bluueth fixed the problem

We are waiting for GetHuman-bluueth to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bluueth fixes it.
This email address isn't valid

Steam Software

Hacked Account issue
Reported by GetHuman-bluueth
May 17th, 2021 - 3 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 6664 others
0 customers following this


GetHuman-bluueth started working on this issue
May 17th 8:20am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies