Hello, my son recently was messaged by someone saying they accidentally reported his ac...

GetHuman5731977's Hacked Account issue with Steam Software from February 2021

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5731977's own words
Hello, my son recently was messaged by someone saying they accidentally reported his account for fraudulent activity. They told him to message someone, which he did (on Discord) about the report, and I received text messages with Steam codes to verify his account.**I know that you don't use Discord to communicate with users, but he didn't, and gave the person the Steam codes.**Now we are unable to log in to his account because the other person has changed the credentials.**His Steam email is *****@***.com.**Please help us retrieve his account, he is extremely upset and disheartened because he feels like he lost all his games.**Thanks in advance.

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Steam Software

Hacked Account issue
Reported by GetHuman5731977
Feb 8th, 2021 - 6 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 7677 others
0 customers following this

Timeline

GetHuman5731977 started working on this issue
Feb 8th 6:26am

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