Before contacting them, items GetHuman5731977 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5731977's own words
Hello, my son recently was messaged by someone saying they accidentally reported his account for fraudulent activity. They told him to message someone, which he did (on Discord) about the report, and I received text messages with Steam codes to verify his account.**I know that you don't use Discord to communicate with users, but he didn't, and gave the person the Steam codes.**Now we are unable to log in to his account because the other person has changed the credentials.**His Steam email is *****@***.com.**Please help us retrieve his account, he is extremely upset and disheartened because he feels like he lost all his games.**Thanks in advance.
GetHuman5731977 did not yet indicate what Steam Software should do to make this right.
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