I gifted my S.O. the game PULSAR: Lost Colony on August **th with the intent of playing...

GetHuman5314793's Refund issue with Steam Software from September 2020

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman5314793's own words
I gifted my S.O. the game PULSAR: Lost Colony on August **th with the intent of playing it in VR together. The game was incredibly unstable and crashed on her computer, the VR setup the game offered was incredibly disorienting (as the point of view is on an cylinder around the player - nearly a foot in front of the face) and there was no ability to visually interact with eachother in VR. **I applied for a refund for both on August **th with ** minutes playtime on her end, but unbeknownst to me, I did not realise she had forgotten to enter help and enable the refund procedure for my end. **My game was refunded, but my refund for the gift to my S.O. was denied, and I had missed the email as it was on a secondary email used specifically for Steam.**I realized this mistake on Sep *th when checking statements, and attempted to refund after correcting it on her end, but was denied as I was one week late in the refund **-day deadline.**The game is abysmal and it's CDN$ **.** now wasted on a product we will never use, that we tried to refund but slipped up on one simple mistake. **Please help! I have no idea how to contact an actual person at steam, as everything is just automated replies and then ticket closed, with no way for me to escalate the issue.

GetHuman5314793 did not yet indicate what Steam Software should do to make this right.

I've been using steam for nearly ** years.
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Steam Software

Steam refund service
Refund issue
Reported by GetHuman5314793
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 8198 others
0 customers following this

Timeline

GetHuman5314793 started working on this issue
Sep 30th, 2020 12:45am