I received a message saying that my account was mistakenly reported and banned for ille...

GetHuman-mdmitrza's customer service issue with Steam Software from August 2020

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The issue in GetHuman-mdmitrza's own words
I received a message saying that my account was mistakenly reported and banned for illegal purposes. They tagged an "steam associate" for them to help me. After asking for proof of my account he then asked for gift card purchases. What he explained at first seemed reasonable so I did as he asked $***.** then he asked for another $*** and I became extremely suspicious and told him to just banned my account. He kept trying top get me to do it and sent me a certificate showing he worked for steam. I still didnt purchase anything else but the guy I was talking with then logged onto my account and changed my password. Because everything for steam is linked to this account I cant log on to report or recover my account because everything is linked to the email the hacker is now using. He also tried to hack my friends the same way while talking to me and I know this because one of the potential victims was my brother in the next room.

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Steam Software

Customer service issue
Reported by GetHuman-mdmitrza
Aug 12th, 2020 - 7 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 9010 others
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-mdmitrza started working on this issue
Aug 12th, 2020 3:19pm

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