My child was contacted by a person saying his account was reported for fraudulent behav...

GetHuman5053298's Hacked Account issue with Steam Software from July 2020

Help with my Steam Software issue
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Before contacting them, items GetHuman5053298 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5053298's own words
My child was contacted by a person saying his account was reported for fraudulent behavior and sent a link to recover said account. My child clicked on the link and the person pretended to be an official steam moderator. He was sent a link to the site, Discord, and was asked to put in credit card information. When he asked me for the card, I took control of the conversation that he was having with the "moderator". That person introduced himself as Mr. Jed Alex and posted a picture of his "steam credentials". We asked him for an explanation of what is going on with my son's account and why he needed our credit card information. After denying to give him payment, he then asked for a $** usd steam card code. We saved the conversation that we had with this person. When we tried to access my son's account and recover his passwords, the recovery email was changed along with his password. My son had about $*** usd worth of games and content on his account. Please help us recover his account and paid content. Thank you.

GetHuman5053298 did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman5053298
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 10026 others
0 customers following this

Timeline

GetHuman5053298 started working on this issue
Jul 11th 1:27am

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