I want a refund on some in-game items I made on a game (Albion Online) on Steam because...

GetHuman-grimtheo's Refund issue with Steam Software from May 2020

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The issue in GetHuman-grimtheo's own words
I want a refund on some in-game items I made on a game (Albion Online) on Steam because I feel the game was dishonest about what it offered, and their customer support is very unhelpful, and they are based in Germany, so I can't take them to Small Claims Court... I was hoping to be able to get in contact with someone at Steam to hopefully resolve the issue, because this falls outside the normal bounds of their refund policy.**There are two specific issues I've had relating to this.**Issue ** - I spent money on in-game gold thinking that I could get the game for my roommate, but the game doesn't let you buy the game for someone else, and it only let's you transfer *** of the amount each day to your someone else... So I had to end up PayPal'ing another $** to my roommate. So I'd like that money I used to buy the gold to be refunded.**Issue ** - The game is very deceptive on a very important, key feature: If you die in PvP you lose *all* of your items. That information isn't mentioned *anywhere* on their website, and I would never had even played the game if it was, let alone pay money. So I'd like a refund on that too.**What I'd really like is to start a coalition, maybe with Steam*Valve's help, to put the smack down on games with these kinds of dishonest practices.**Thanks for your help.

GetHuman-grimtheo did not yet indicate what Steam Software should do to make this right.

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Steam Software

Refund issue
Reported by GetHuman-grimtheo
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 11325 others
0 customers following this

Timeline

GetHuman-grimtheo started working on this issue
May 23rd, 2020 3:10am
GetHuman-grimtheo indicated the issue is not fixed yet.
May 23rd, 2020 12:42pm

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