My account Kai*zen**** yesterday has been hacked by someone that i accepted friend requ...

GetHuman4388022's Hacked Account issue with Steam Software from February 2020

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4388022's own words
My account Kai*zen**** yesterday has been hacked by someone that i accepted friend request which he gave a linl to get free skin for CSGO. My mistake was that i entered the access code which was given to my hp. **I have made a report to Steam yesterday and i think it's gonna take longer time to respond and by the time you guys get back to me maybe it's too late.**My contact no. Is ************ as same as i registered in Steam profile.**I already change my email password S*****@***.com.**I been playing with steam for quite sometimes already. Some of the username im using for that account Sunnyvotak*blackwolf*Zara*****Kaizen**When i even tried creating nee account using same email and yes i still can but to bind the new account with same old handphone no. was not allowed.**My Steam wallet left about Rm*.***I bhought some skin for Sniper and silencer before.

GetHuman4388022 did not yet indicate what Steam Software should do to make this right.

How GetHuman4388022 fixed the problem
Hi before I start to, feel free to follow me and subscribe at :*https:**www.twitch.tv*sunnyvotakz*blackwolf*https:**discord.gg*nFhz*b*https:**www.facebook.com*sunnyvotakzGH**Ok here we go, **st make sure that you have all the printscreen (if possible) attached i.e the Scammer user name, your accoutn balance, your username (original), phone number etc.***nd even your email has been changed but they will hardly change it (impossible to change your phone number if you have already registered it before for authentication purposed). Because whenever you try to change your registered old number the server will send an SMS to your phone to get the access code. ***rd keep communicating with the Support team through their update links whatever things that may let them convince that you are the genuine user for that account.***th Eventually they will able to check if you manage to give your *st original email address before it was hacked and change to a scammer's email account. But remember to make sure you immediately change the email password that you may link with. But before you do that make sure run a quick scan just in case the scammer was already in your system.***th*Do not communicate with anyone about your password or any secrets that may jeopardize your money whatsoever etc as once they in your profile the first thing they will try to do to check your Steam Wallet balance and check all your communication with friends.***th I got replied from the support team and he managed to recover my account and given me a new password through my original email. And that is all. I never make any calls to them.**I hope this will help you guys out there who may have the similar or same problem. I have this account with STEAM for sometimes already, so I do feel you if you out there. And Best of luck.**Feel free to ask me later at:*https:**www.twitch.tv*sunnyvotakz*blackwolf*https:**discord.gg*nFhz*b*https:**www.facebook.com*sunnyvotakzGH
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Steam Software

Hacked Account issue
Reported by GetHuman4388022
Feb 23rd, 2020 - 8 months ago
Fixed
GetHuman4388022 shared how to fix
Seen by 9 customers so far
Similar issue to 10577 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman4388022 started working on this issue
Feb 23rd 6:54am
GetHuman4388022 confirmed the issue is fixed. Hooray!
Feb 23rd 2:04pm
GetHuman4388022 confirmed the issue is fixed. Hooray!
Feb 23rd 4:16pm

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