My steam account has been hacked recently, my email and password have been changed by t...

GetHuman4322874's Hacked Account issue with Steam Software from February 2020

Help with my Steam Software issue
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Before contacting them, items GetHuman4322874 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4322874's own words
My steam account has been hacked recently, my email and password have been changed by the hacker. This means that I can't log into my account to play my purchased games. I need help from steam to recover my account as I would like to be able to play Rust again with my friends. If there is anyway this could be possible, please can you help me. **I have sent steam a ticket along with a few extra replies. On these show all the account details like the profile picture, username and payment method used to purchase my games from steam. This being PayPal.****I hope there is a method to recover my account.**Thanks.**To resolve this, is it possible that steam software can recover the account and change the email back to my original email (shown in the contact solution) and change the password and send it to me. This will be useful to me as i could later change the password to a safer one to stop this happening in future.**I hope there is a method to recover my account.**Thanks.

GetHuman4322874 did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman4322874
Feb 3rd, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 10446 others
0 customers following this

Timeline

GetHuman4322874 started working on this issue
Feb 3rd, 2020 4:41pm

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