I opened a steam account earlier in the year to buy some games for my grandson. Since t...

GetHuman-jimdowe's Recover Account issue with Steam Software from December 2019

Help with my Steam Software issue
The issue in GetHuman-jimdowe's own words
I opened a steam account earlier in the year to buy some games for my grandson. Since then it seems that someone has highjacked the account and changed the password. I tried going thru the recovery process on line but when I was finished it said to call steam support. I called ***-***-**** but all I got was a voicemail. I would like to get ahold of a human who could reset my account. My account name is jimmyd***** and it is connected to email *****@***.com.

GetHuman-jimdowe did not yet indicate what Steam Software should do to make this right.

How GetHuman-jimdowe fixed the problem
Finally got ahold of support and had them verify I had made steam purchases from my paypal account. They reset password.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Recover Account issue
Reported by GetHuman-jimdowe
Dec 16th, 2019 - 10 months ago
Fixed
GetHuman-jimdowe shared how to fix
Seen by 4 customers so far
Similar issue to 9085 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-jimdowe started working on this issue
Dec 16th, 2019 4:49am
GetHuman-jimdowe indicated the issue is not fixed yet.
Dec 17th, 2019 7:04am
GetHuman-jimdowe confirmed the issue is fixed. Hooray!
Dec 19th, 2019 5:12am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies