My Steam account was stolen and they changed the email and password

GetHuman-waylande's Hacked Account issue with Steam Software from December 2019

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-waylande's own words
The problem: My Steam account was stolen and they changed the email and password

GetHuman-waylande did not yet indicate what Steam Software should do to make this right.

How GetHuman-waylande fixed the problem

We are waiting for GetHuman-waylande to fix the problem and share the solution with the rest of us customers.

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How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
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Steam Software

Hacked Account issue
Reported by GetHuman-waylande
Dec 8th, 2019 - a year ago
Fixed
Seen by 105 customers so far
Similar issue to 8956 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-waylande started working on this issue
Dec 8th, 2019 5:14pm
GetHuman-waylande confirmed the issue is fixed. Hooray!
Dec 8th, 2019 9:42pm

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