Hi Support Team,**My account has been hacked. My login ID is haika****. I received an e...

GetHuman-haikajo's Hacked Account issue with Steam Software from October 2019

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-haikajo's own words
Hi Support Team,**My account has been hacked. My login ID is haika****. I received an email last night around **:** am (Malaysia time) saying that my email address for that account has been changed. However I did not do any changes towards my account. **Today when I tried to play a game called Destiny *: Shadowkeep, it requested me to fill in my Username and ID, and when I key in, it said invalid.**Proof of purchase:*Credit card details:*Bank: Citibank*Type: Visa*Credit Card no: **** **** **** *****Name on card: Haika Hamidon*Expiry: *******Game bought:*Destiny * Deluxe Bundle during Forsaken*Football Manager ******Appreciate the assistance.**Thank you

GetHuman-haikajo did not yet indicate what Steam Software should do to make this right.

How GetHuman-haikajo fixed the problem
Logged a ticket to the support team. Fill in the required fields i.e. last * digits of credit card, Steam ID etc. It got resolved within * hours. Brilliant!
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Steam Software

Hacked Account issue
Reported by GetHuman-haikajo
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman-haikajo shared how to fix
Seen by 3 customers so far
Similar issue to 19698 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-haikajo started working on this issue
Oct 29th, 2019 10:02am
GetHuman-haikajo confirmed the issue is fixed. Hooray!
Oct 29th, 2019 4:09pm

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