I was watching some videos in my computer when suddenly i got kicked out of my steam ac...

GetHuman-wkellehe's Hacked Account issue with Steam Software from October 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-wkellehe's own words
I was watching some videos in my computer when suddenly i got kicked out of my steam account. I don't really know how but thing is someone managed to get in and changed my email and password. All i know is that the email he changed to is know a russian email which makes no sense since i live in Mexico (Specified in the account). Basically i completely lost the account. The only thing i was able to do was to lock the account so the hacker couldn't use it at least for a while. I had to make another account in order to report my account in which i described the situation in the report comment and also added the email which was the "old" associated email. I would really like to try to get it back or at least restore my purchases i had on the account. I'll love to hear back from you as soon as possible. Also the mail i'll add below is the one that was associated. Have a great day or night.

GetHuman-wkellehe did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman-wkellehe
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 19165 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-wkellehe started working on this issue
Oct 21st, 2019 8:07am

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