You see, I never realized that refunds for digital games were even a thing. I've alway...

GetHuman3518855's Refund issue with Steam Software from September 2019

Help with my Steam Software issue
First: share to improve GetHuman3518855's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3518855 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman3518855's own words
You see, I never realized that refunds for digital games were even a thing. I've always just accepted that when it came to digital games, it always came to "Too Bad, So Sad." rules. However, only just today I've learned that I can in fact refund games on Steam!**At first, I was so happy! I could finally get rid of these games that just took up space and actually buy games that I wanted! But...then I read the policies. First off, within ** days is understandable, although I feel as though this shouldn't be here, as it just doesn't make much sense to me.**The time limit of "maximum * hours of game play" makes a bit more sense...well, kind of. Depending on the situation (where mine are generally whether I like the game or not), takes more than * hours of game play. Some games start off incredibly dull and frustrating, but as you go on it gets better. Elder Scrolls: Skyrim is a great example of that. For the first few hours it's rather slow and tedious to learn everything and get everything you need, but once you get going it gets really fun!**For some games I have, that wasn't the case. I've given them a fair share of gameplay, but haven't enjoyed them any more. So upon wanting a refund for the game that I want (Which in this case is "We Happy Few"), I was told that I couldn't get a refund because my game time exceeded * hours, and that I bought it more than * weeks ago. But I feel that this isn't fair, because Steam has been unclear that refunds were even a thing that they do, as there is no "Refund" button or anything in your Steam Account Library. In fact, on the Steam Application, there isn't even a "Steam Support" option, making this process all the more infuriating, since all of this could have been avoided if that option was there.**In short, I'd like to get a refund on my digital copy of the game "We Happy Few". I've played the game for * hours, and could hardly even get past the beginning without turning the game off. Yes, I bought the game quite a long time ago, but that's due to the fact that Steam has not been entirely clear that refunds were even a thing, never mind the policies.

GetHuman3518855 did not yet indicate what Steam Software should do to make this right.

How GetHuman3518855 fixed the problem

We are waiting for GetHuman3518855 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Refund issue
Reported by GetHuman3518855
Sep 2nd, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 16100 others
0 customers following this

Timeline

GetHuman3518855 started working on this issue
Sep 2nd, 2019 12:10am

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers