You see, I never realized that refunds for digital games were even a thing. I've alway...

GetHuman3518855's Refund issue with Steam Software from September 2019

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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The issue in GetHuman3518855's own words
You see, I never realized that refunds for digital games were even a thing. I've always just accepted that when it came to digital games, it always came to "Too Bad, So Sad." rules. However, only just today I've learned that I can in fact refund games on Steam!**At first, I was so happy! I could finally get rid of these games that just took up space and actually buy games that I wanted! But...then I read the policies. First off, within ** days is understandable, although I feel as though this shouldn't be here, as it just doesn't make much sense to me.**The time limit of "maximum * hours of game play" makes a bit more sense...well, kind of. Depending on the situation (where mine are generally whether I like the game or not), takes more than * hours of game play. Some games start off incredibly dull and frustrating, but as you go on it gets better. Elder Scrolls: Skyrim is a great example of that. For the first few hours it's rather slow and tedious to learn everything and get everything you need, but once you get going it gets really fun!**For some games I have, that wasn't the case. I've given them a fair share of gameplay, but haven't enjoyed them any more. So upon wanting a refund for the game that I want (Which in this case is "We Happy Few"), I was told that I couldn't get a refund because my game time exceeded * hours, and that I bought it more than * weeks ago. But I feel that this isn't fair, because Steam has been unclear that refunds were even a thing that they do, as there is no "Refund" button or anything in your Steam Account Library. In fact, on the Steam Application, there isn't even a "Steam Support" option, making this process all the more infuriating, since all of this could have been avoided if that option was there.**In short, I'd like to get a refund on my digital copy of the game "We Happy Few". I've played the game for * hours, and could hardly even get past the beginning without turning the game off. Yes, I bought the game quite a long time ago, but that's due to the fact that Steam has not been entirely clear that refunds were even a thing, never mind the policies.

GetHuman3518855 did not yet indicate what Steam Software should do to make this right.

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Steam Software

Refund issue
Reported by GetHuman3518855
Sep 2nd, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 16100 others
0 customers following this


GetHuman3518855 started working on this issue
Sep 2nd, 2019 12:10am

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