I requested a refund less than * hours within purchase of the game, the download took a...

GetHuman-mirkaa's Refund issue with Steam Software from August 2019

Help with my Steam Software issue
Top Tip from another customer
If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-mirkaa's own words
I requested a refund less than * hours within purchase of the game, the download took almost * hours then I tried to play the game but was unable because of the way the aircraft from the DLC I purchased with the game ran poorly. I thought I would be able to fix the issue on my own and attempted for three hours, when I gave up I realized I would not be able to play the game I decided to ask for a refund unaware of your * hour play time return policy. I was now denied twice I feel this policy is unfair and also as I only exceeded by an hour, also as I purchased three separate things it is impossible that I was using all three of them for three hours. So I am within a two hour requirement and I request that you review your decision and refund my purchase. I would like to remain your loyal customer.**Best regards,
I think I am not the only one unaware of * hrs return policy. also, as this is a complicated game it takes longer to figure it out and realize that I won't be able to fix the issues and use the game.
I want a full refund as the game was supposed to work on my computer without difficulties
I have been a loyal customer for a few years
yes,I tried to fix it and that's why I was signed in for *hrs (exceeding return policy by * hrs)
How GetHuman-mirkaa fixed the problem
Try to contact customer service directly to explain your issue.( i looked up email directory of the company and emailed actual person
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Steam Software

fsx steam edition
Refund issue
Reported by GetHuman-mirkaa
Aug 21st, 2019 - 2 years ago
Fixed
GetHuman-mirkaa shared how to fix
Seen by 8 customers so far
Similar issue to 15357 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-mirkaa started working on this issue
Aug 21st, 2019 10:57am
GetHuman-mirkaa shared this issue with friends on Facebook
Aug 21st, 2019 11:34am
GetHuman-mirkaa indicated the issue is not fixed yet.
Aug 21st, 2019 9:40pm
GetHuman-mirkaa confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 12:27pm

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