I was recently banned on CSGO by Overwatch without hacking. I contacted Steam Support t...

GetHuman-xzanthmc's customer service issue with Steam Software from June 2019

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-xzanthmc's own words
I was recently banned on CSGO by Overwatch without hacking. I contacted Steam Support to try and get INFORMATION about why I was banned, not appealing the ban, and they keep giving me the same automated answers, and now, they've blocked me from using Steam Support for a month because I made duplicate requests. And I HAD to make duplicate requests because they never actually gave me my information. I was telling them that under GDPR they had to give me some information. What I asked for was the replay for the game that got me banned, and the IP address that I played on when I got banned, in case my account was hacked, and someone used it for cheats. And GDPR does have restrictions, but these requests do not violate those restrictions. They're literally just ignoring me after I was banned unjustly, and I need this information to either prove I didn't cheat, using the replay of the game, or to prove that it wasn't myself using my account, using the IP. I've tried everything I can to get through to them, I even emailed Gabe Newell out of desperation, and nothing works. I don't know what this service is and how it works, but it's worth a try.

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Steam Software

C
Customer service issue
Reported by GetHuman-xzanthmc
Jun 24th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 11995 others
0 customers following this

Timeline

GetHuman-xzanthmc started working on this issue
Jun 24th, 2019 7:29pm
GetHuman-xzanthmc indicated the issue is not fixed yet.
Jun 25th, 2019 8:06pm