I clicked on my icon for Rome TW and it never opened. When I tried again, I got a fail...

GetHuman3130279's customer service issue with Steam Software from June 2019

Help with my Steam Software issue
First: share to improve GetHuman3130279's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3130279 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman3130279's own words
I clicked on my icon for Rome TW and it never opened. When I tried again, I got a fail because it was already running notice. There was no bar on the task bar, nothing. So if it was playing, it was not accessible. Since, I have restarted six times, but no avail. I am a disabled vet and I have no life. Rome:TW is my only refuge. Please help. This game is from Steam, so It is something in your system, noting to do with the disk. I don't need it & I have played this game on here for nearly *,*** hours via Steam. Please help. Thanks, Jay ... my issue is unresolved.*I clicked on my icon for Rome TW and it never opened. When I tried again, I got a fail because it was already running notice. There was no bar on the task bar, nothing. So if it was playing, it was not accessible. Since, I have restarted six times, but no avail. I am a disabled vet and I have no life. Rome:TW is my only refuge. Please help. This game is from Steam, so It is something in your system, noting to do with the disk. I don't need it & I have played this game on here for nearly *,*** hours via Steam. Please help. Thanks,* Jay

GetHuman3130279 did not yet indicate what Steam Software should do to make this right.

How GetHuman3130279 fixed the problem

We are waiting for GetHuman3130279 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman3130279
Jun 22nd, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 11881 others
0 customers following this

Timeline

GetHuman3130279 started working on this issue
Jun 22nd, 2019 3:31pm
GetHuman3130279 indicated the issue is not fixed yet.
Jun 22nd, 2019 3:31pm