I wrote an massage through steam refund after being denied a refund. I wanted to get a...

GetHuman-olafsson's customer service issue with Steam Software from June 2019

Help with my Steam Software issue
First: share to improve GetHuman-olafsson's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-olafsson's own words
I wrote an massage through steam refund after being denied a refund. I wanted to get a clear answer from someone. but instead i just got the same automated response. I would like to Talk to a human! and get some answers.*here is my message to them*"Dear Steam support team*Please reconsider my request for refund on this purchase. The reason given for declining refund is the playtime hours. The only reason I have ** hours of game time is because of technical issues. **% of my ** hours went into trying to get the game to play as advertised. I recently got an HDR TV and my main reason for getting this game was to enjoy it with this feature. This did however not work at all for me. And on top of spending * frustrating hours trying to get a supported feature to work to no avail, I have am stuck with a game I am not happy with and does not work as expected. I find this unacceptable. As you can see I have a large and ever growing collection of games on steam and consider myself a valued customer. If you are not able to show any flexibility in this one instance (it is not like I am asking for a refund on many of my purchases). It would really discourage my continued business with steam.*With hopes of a positive response."

GetHuman-olafsson did not yet indicate what Steam Software should do to make this right.

How GetHuman-olafsson fixed the problem

We are waiting for GetHuman-olafsson to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman-olafsson
Jun 9th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 11207 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman-olafsson started working on this issue
Jun 9th, 2019 12:36pm
GetHuman-olafsson indicated the issue is not fixed yet.
Jun 9th, 2019 4:43pm
GetHuman-olafsson indicated the issue is not fixed yet.
Jun 9th, 2019 4:44pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers