I wrote an massage through steam refund after being denied a refund. I wanted to get a...

GetHuman-olafsson's customer service issue with Steam Software from June 2019

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The issue in GetHuman-olafsson's own words
I wrote an massage through steam refund after being denied a refund. I wanted to get a clear answer from someone. but instead i just got the same automated response. I would like to Talk to a human! and get some answers.*here is my message to them*"Dear Steam support team*Please reconsider my request for refund on this purchase. The reason given for declining refund is the playtime hours. The only reason I have ** hours of game time is because of technical issues. **% of my ** hours went into trying to get the game to play as advertised. I recently got an HDR TV and my main reason for getting this game was to enjoy it with this feature. This did however not work at all for me. And on top of spending * frustrating hours trying to get a supported feature to work to no avail, I have am stuck with a game I am not happy with and does not work as expected. I find this unacceptable. As you can see I have a large and ever growing collection of games on steam and consider myself a valued customer. If you are not able to show any flexibility in this one instance (it is not like I am asking for a refund on many of my purchases). It would really discourage my continued business with steam.*With hopes of a positive response."

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Steam Software

Customer service issue
Reported by GetHuman-olafsson
Jun 9th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 11207 others
0 customers following this
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Timeline

GetHuman-olafsson started working on this issue
Jun 9th, 2019 12:36pm
GetHuman-olafsson indicated the issue is not fixed yet.
Jun 9th, 2019 4:43pm
GetHuman-olafsson indicated the issue is not fixed yet.
Jun 9th, 2019 4:44pm

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