I have not been using my account for the past maybe week or so, and I just got onto it...

GetHuman-jbayerh's Hacked Account issue with Steam Software from June 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jbayerh's own words
I have not been using my account for the past maybe week or so, and I just got onto it this morning to play some CSGO. I was in a casual match, and all the sudden my name changed to a blank slate and my profile picture disappeared. I got a message from a friend, and was told to check my account. I would find out that I for some reason had been banned for violating the terms of service (however, I have absolutly no idea what I have done at all). I tried to open a support ticket, and it was imediently closed. I reread the "more info" part of the notice, and then proceded to try and move my items to my brothers account. However, someone impersonated my brother right as I was trying to send him the trade, and somehow took my items (over $*** worth). (I have screenshots with all of this in it) I have tried to call steam support since they wont accept a ticket online, but that didnt work. Im literally crying because I have only ever had this steam account, and I am going to loose everything. Please help me.

GetHuman-jbayerh did not yet indicate what Steam Software should do to make this right.

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Steam Software

Hacked Account issue
Reported by GetHuman-jbayerh
Jun 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 11075 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-jbayerh started working on this issue
Jun 6th, 2019 2:25pm
GetHuman-jbayerh indicated the issue is not fixed yet.
Jun 6th, 2019 7:53pm

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