Hi. So I’ve been having trouble with one specific game. I bought PayDay* Ultimate Editi...

GetHuman-fpsman's customer service issue with Steam Software from May 2019

Help with my Steam Software issue
The issue in GetHuman-fpsman's own words
Hi. So I’ve been having trouble with one specific game. I bought PayDay* Ultimate Edition on steam, and it is acting up. When the game finished downloading, it automatically gave me multiple hours of time spent on the game. ** to be exact. Then when I opened it, and got into an actual match, it kicked me to out of the game enitrely and to my desktop. I tried playing multiple times and it keeps doing this. I tried getting a refund, but because of the glitched hours, I can not do so. I still really want to play this game, so I was going to rebuy it. I’ve had to do so before with other games and it went well. Those games now work fine. I’m planning on doing the same with PayDay*. Is there any way you can help?*Thanks,*yeboilolo

GetHuman-fpsman did not yet indicate what Steam Software should do to make this right.

How GetHuman-fpsman fixed the problem
I deleted the game, then proceeded to the “Library” on my account. The game was still there, so i just redownloaded it. It worked after that.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman-fpsman
May 21st, 2019 - 2 years ago
Fixed
GetHuman-fpsman shared how to fix
Seen by 11 customers so far
Similar issue to 10451 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-fpsman started working on this issue
May 21st, 2019 7:53pm
GetHuman-fpsman indicated the issue is not fixed yet.
May 22nd, 2019 12:16am
GetHuman-fpsman indicated the issue is not fixed yet.
May 22nd, 2019 1:20pm
GetHuman-fpsman indicated the issue is not fixed yet.
May 22nd, 2019 4:23pm
GetHuman-fpsman indicated the issue is not fixed yet.
May 22nd, 2019 4:24pm
GetHuman-fpsman confirmed the issue is fixed. Hooray!
May 23rd, 2019 1:08am