Ok, my grandson and I bought a steam product, Foundation. He bought it so quickly he di...

GetHuman-mctocco's Refund issue with Steam Software from May 2019

Help with my Steam Software issue
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If you are business owner you will need to contact Yelp directly for a refund. If you are not a business owner the services may be free.
The issue in GetHuman-mctocco's own words
Ok, my grandson and I bought a steam product, Foundation. He bought it so quickly he didn't check to see if it was Mac compatible. It wasn't. We filed for a report immediately within ** minutes of purchase. Valve*Steam responded to our refund request by saying we did not respond within the designated time period, but we did. I want a refund so my grandson can buy another Valve*Steam game that runs on Mac. They are not going to lose our money.

GetHuman-mctocco did not yet indicate what Steam Software should do to make this right.

How GetHuman-mctocco fixed the problem
I went back to Steam, opened up my account and then went to support help again. This time I selected Steam Charge Not Authorized on my Credit Card (or something similar to that, even though that was not my issue) I gave them all the data they requested about my original purchase and stated that I had filed a refund request immediately upon purchase. They refunded my purchase amount.
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Steam Software

Refund issue
Reported by GetHuman-mctocco
May 20th, 2019 - 4 years ago
GetHuman-mctocco shared how to fix
Seen by 7 customers so far
Similar issue to 10435 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman-mctocco started working on this issue
May 20th, 2019 11:10pm
GetHuman-mctocco shared this issue with friends on Facebook
May 20th, 2019 11:10pm
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May 20th, 2019 11:12pm
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May 20th, 2019 11:12pm
GetHuman-mctocco confirmed the issue is fixed. Hooray!
May 21st, 2019 7:39am

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