Before contacting them, items GetHuman-nancyhoc may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-nancyhoc's own words
I am attempting to log into my Steam account on my new computer. When I went to log in, the password I tried did not work. I have not changed my password since I opened the account. I believe my grandson may have changed it and the associated email a long while back and never told me about it. When I go through the recovery process by typing in my username, saying I no longer have access to the old email, it sends me to a page asking for more information. The big issue is that there was never, to my knowledge, a phone number or credit card associated with the account. So when I type in what we think the old email address is, it tells us that it still needs more information. Information that I don't have.
GetHuman-nancyhoc did not yet indicate what Steam Software should do to make this right.
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