Before contacting them, items GetHuman-vettev may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-vettev's own words
I have an account on steam that has been hacked. The person that hacked it changed the account password and the email address on the account. My account name is evilironman**** and the email i made with the account is *****@***.com.**I tried to log into the account today and it said that the password that i entered was not correct. So i tried to reset the password and the email on my account is a different email then the one i used to set up the account.**I would like to be able to log into my account and beable to change the password.
GetHuman-vettev did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-vettev fixed the problem
We are waiting for GetHuman-vettev to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.