I’m trying to refund a game (subnautica below zero) and it say’s I exceed playtime maxi...

GetHuman-mbpes's customer service issue with Steam Software from February 2019

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The issue in GetHuman-mbpes's own words
I’m trying to refund a game (subnautica below zero) and it say’s I exceed playtime maximum hours which is * and I have * but I really only played probably ** minutes. I’m refunding because my pc cannot run the game properly and it crashed and froze and I shut off my pc for a few hours and while it was frozen it was running as “playtime” which I couldn’t help the fact. So I would like to have it refunded please, Ive sent the refund twice but it says playtime exceeded. The steam account name is mpese
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Steam Software

Customer service issue
Reported by GetHuman-mbpes
Feb 17th, 2019 - 8 mons ago
I have an issue with Steam Software too
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GetHuman-mbpes started working on this issue
Feb 17th 12:29am