Before contacting them, items GetHuman-joshamve may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-joshamve's own words
my friends are saying there acounts got hacked and then the hacker sent a link to my computer and i was logged out of my account and now when i try to log back in it says there is a new password email and steam gaurd. Evne the ip was changed because my account location was in fall river and now it says its inIP address: ***.***.*.****City name: *Kazan*State name: *Tatarstan, Respublika*Country name: *RU
GetHuman-joshamve did not yet indicate what Steam Software should do to make this right.
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How GetHuman-joshamve fixed the problem
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