My game Warhammer **K Gladius has stopped working (completely) after * hours of game pl...

GetHuman2030829's customer service issue with Steam Software from January 2019

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The issue in GetHuman2030829's own words
My game Warhammer **K Gladius has stopped working (completely) after * hours of game play. I have submitted a request for a refund and have been turned down because I have played more than * hours. I would like to be clear, that the game was running perfectly until this afternoon, but now no longer works. An error continually throws me back to the desktop whenever I try and do anything (load*save*start New game) why should I have to pay for a faulty product, that, when it stops working I am not allowed to get my money back. I think this is pretty disgusting from Steam. You seem to be selling games which are not fit for release, and when they break it's the purchasers problem. I would like my money back, and after that I will no longer be making purchases through steam.*Thanks,*Matt
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Steam Software

Customer service issue
Reported by GetHuman2030829
Jan 24th, 2019 - 3 mons ago
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GetHuman2030829 started working on this issue
Jan 24th 4:46pm