I purchased a gift card for my son and when removing the area above the pin, some of th...

GetHuman-fortierf's customer service issue with Steam Software from January 2019

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The issue in GetHuman-fortierf's own words
I purchased a gift card for my son and when removing the area above the pin, some of the pin went with it, making the giftcard useless. He did try to figure out the pin, based on what he could make out but it isn't doable. I also sent a message through another area on this site but I'm not sure what area this type of problem would fall under and you dont offer phone support, so speaking to a human isn't an option. The card cost me $** and it was a gift for his **th birthday, today. So my son is pretty upset and I would like to get this fixed asap. I tried to go through the store I purchased it from but they can't help, I also tried the head office of the store and they also said there is nothing they can do. So I would really appreciate a response and help from your end.
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Steam Software

Customer service issue
Reported by GetHuman-fortierf
Jan 15th, 2019 - 9 mons ago
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Jan 15th 2:17am