Before contacting them, items GetHuman-robocraf may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-robocraf's own words
Turned on my computer this morning, had to log in. None of my passwords are working. When I go to reset my password the email associated with my account is not one I remember. I check both my main emails,(actual email) and in one I see four steam messages in Chinese that are informing me changes had been made to my account. One of which was a phone number change. And another saying a set of backup codes for steam authenticator app had been created and one used to log in. Currently, I have no way to change passwords or do anything in my account.
GetHuman-robocraf did not yet indicate what Steam Software should do to make this right.
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