Purchases Insurgency and Beat Saber on Dec. **. I refunded these and the refunds did show up on my Seam purchases, saying my MasterCard was refunded, but with NO $ amount shown. Also, there has been NO refund to my MasterCard.

GetHuman1910505's customer service issue with Steam Software from January 2019

Help with my Steam Software issue
The issue in GetHuman1910505's own words
I just sent the info needed about no refund on two refunded games, bought Dec. **. I need the refund to go through: the refund AMOUNT needs to be seen on my purchases, AND the refund needs to go through to my MasterCard.
I want the refund $ to show up on my purchases, as well as my MasterCard.
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Two purchase on Steam on my MasterCard. Purchased together, then two ‘refunds’ showed up with no amount after i Did refund them. Also no refund on MasterCard.
Customer service issue
Reported by GetHuman1910505
Jan 6th, 2019 - a mon ago
I have an issue with Steam Software too
Seen by 5 customers so far
Similar issue to 6293 others
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GetHuman1910505 started working on this issue
Jan 6th 9:22pm
GetHuman1910505 indicated the issue is not fixed yet.
Jan 6th 9:26pm