Date: *************Hi there my name is: Jackson and I am just trying to get a hold of c...

GetHuman-jacksmcr's customer service issue with Steam Software from December 2018

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The issue in GetHuman-jacksmcr's own words
Date: *************Hi there my name is: Jackson and I am just trying to get a hold of customer service about the issue of my Steam account. December **th, ****: Today my friends Steam Account was unfortunately hacked by someone and his email and password was changed and he could not get into it. Before I knew this happened in steams messenger there was a link that was sent to me, and I thought my friend was trying to advertise something to me, but other did I know that is was someone else that hacked into his account and sent a email that is used to get into someones account. When I clicked the link it brought me to a csgo skin website where I logged in with my steam account as I was asked to, I never knew anything would happen which would lead me to this situation that I am in as of now. Just to inform you that there was private and confidential things that was stored on my account as in my credit card (I was using my parents credit card under their supervision), there was also games that I spent money on and lots of time trying to prevail in, another thing was skins and card drops I had in my inventory that are worth a far bit of money and time. Other then that, I really hope you can get this done or at least figured out as soon as possible, even though it is christmas break, and I really don't want this to happen to anyone else, because being in this situation is not fun and causes a lot of stress. Thank you for taking the time to read over this and get back to me asap, thank you again and have a great christmas break. :)

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Steam Software

Customer service issue
Reported by GetHuman-jacksmcr
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5646 others
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Timeline

GetHuman-jacksmcr started working on this issue
Dec 26th, 2018 4:30am