I was checking my Steam account on my phone when I noticed I had to log in. When enteri...

GetHuman1708626's customer service issue with Steam Software from December 2018

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Waiting to see what went wrong with our suggestion for how to get Steam Software help.
Before contacting them, items GetHuman1708626 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1708626's own words
I was checking my Steam account on my phone when I noticed I had to log in. When entering my password slowly as to not mess it up, it told me my password was incorrect. I checked my email to see if someone hacked my account and I was right* the hacker removed both my phone and my email adress off my account. I had no way of accessing my steam account at all. I’ve created a new account, but I am hoping to get the games I lost back (or even better my account!).
GetHuman1708626 did not yet indicate what Steam Software should do to make this right.
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Steam Software

Customer service issue
Reported by GetHuman1708626
Dec 7th, 2018 - 5 mons ago
I have an issue with Steam Software too
Not resolved
Seen by 2 customers so far
Similar issue to 4861 others
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Timeline
GetHuman1708626 started working on this issue
Dec 7th, 2018 8:24am