Before contacting them, items GetHuman1675520 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1675520's own words
My daughter’s account was hacked and stolen! Her friends can see someone named “Emily” using my daughter’s account. The account was set up with my email (*****@***.com) and my phone number (***-***-****). She tried to get this resolved herself via email and more of my financial info was requested to verify. I do not trust the situation to provide delicate financial info when your company can’t even keep her account secure! How can your system just allow for her account to be stolen? She never revealed her password. I want this entire situation rectified immediately.
GetHuman1675520 did not yet indicate what Steam Software should do to make this right.
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