Transaction ******************* appears as refunded in my purchase history but the mone...

GetHuman-stepula's customer service issue with Steam Software from November 2018

Help with my Steam Software issue
The issue in GetHuman-stepula's own words
Transaction ******************* appears as refunded in my purchase history but the money have not arrived back to my account. It's more than * months now. I have tried to contact support about this * times but have not got any response.
GetHuman-stepula did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-stepula fixed the problem
It seems that although the transaction appears as refunded in my purchase history it was actually cancelled, so it completely disappeared from my account, rather then being there as charge AND refund. My bank rep helped me to figure this out, Steam's support was useless for this.
Please help with my Steam Software issue
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Steam Software

Customer service issue
Reported by GetHuman-stepula
Nov 27th, 2018 - 9 mons ago
I have an issue with Steam Software too
Fixed
GetHuman-stepula shared how to fix
Seen by 3 customers so far
Similar issue to 4489 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-stepula started working on this issue
Nov 27th, 2018 3:10pm
GetHuman-stepula confirmed the issue is fixed. Hooray!
Nov 27th, 2018 3:42pm