Hello, I am writing to you all about an issue I got caught up with. About *** days ago...

GetHuman-pavelvti's customer service issue with Steam Software from November 2018

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The issue in GetHuman-pavelvti's own words
Hello, I am writing to you all about an issue I got caught up with. About *** days ago I got an VAC Banned for no apparent reason. I moved to a new area. My new location is a rural place. So my internet isn't all too great. I had a friend that ran a server on the game called "Unturned". He shouted out to me to have me help run his server. So I did, got on and started to notice I had bad connections to the server **% of the time. Within hour or so, I got disconnected from the server. I tried to log back in, and no luck. The game was stuck on the loading screen. Thought this was weird, so I restarted the game and tried again. Same issue. So then I went to troubleshoot by trying to join other servers, same thing happens. I tried the "Verify Integrity of Game Files". Everything showed good, so I tried again and nothing happened. Same issue again. I ended up uninstalling the game. Making sure to removed every file of the game. Made a secondary account, reinstalled the game. Got on, and nothing, Same issue. At this point I was clueless of what has happened. I checked my primary and secondary steam account and noticed that I have gotten a VAC Ban*In-game Ban from this game. I immediately emailed the game developer's support about this issue. No response. Emailed again about * months later, no response. Year passes, I emailed again, no response. I never got a message of what I was banned for. I finally came to the acceptation of that this will never get fixed.. until now. This ban has made me get banned from another game's server. Due to them going by the rule of linked banned accounts will get you banned. I don't blame them for it. But its frustrating. I wish to get answer from the game developer of "Unturned" for my ban. **I played ***.*hrs on Unturned and have made purchases on it.
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Steam Software

Customer service issue
Reported by GetHuman-pavelvti
Nov 27th, 2018 - 9 mons ago
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GetHuman-pavelvti started working on this issue
Nov 27th, 2018 2:03am
GetHuman-pavelvti indicated the issue is not fixed yet.
Nov 27th, 2018 2:04am