Before contacting them, items GetHuman-doomgrim may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-doomgrim's own words
I was invited to a group by someone i met in game on CSGO. The guy was easy going and nice now that he invited me to a group i figured "why not ive played with him a lot" i join the group and a few days later my account is stolen as im trying to play CSGO it was hijacked and stolen even with my mobile authenticator being on?? so id like the get my account back and not lose the account ive spent quite the amount of money on.
GetHuman-doomgrim did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-doomgrim fixed the problem
We are waiting for GetHuman-doomgrim to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.