I accidentally purchased an in game item in fallout shelter. ** crates of pets for...

GetHuman-knottspe's customer service issue with Steam Software from November 2018

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The issue in GetHuman-knottspe's own words
I accidentally purchased an in game item in fallout shelter. ** crates of pets for $**.**. I didn't want to purchase that item. I meant to purchase ** lunchboxes. I have sent * refund requests and have gotten the message that I can't consume, modify or transfer the items if I want a refund. I haven't and all ** crates are still sitting in my in game inventory untouched. I would like a refund for this. Why does the support team think I used these items?
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Steam Software

Customer service issue
Reported by GetHuman-knottspe
Nov 17th, 2018 - 25d ago
I have an issue with Steam Software too
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GetHuman-knottspe started working on this issue
Nov 17th 9:37pm