Please do not send me an automated message. **I have requested a refund on a game I pur...

GetHuman-shethani's customer service issue with Steam Software from November 2018

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The issue in GetHuman-shethani's own words
Please do not send me an automated message. **I have requested a refund on a game I purchased twice already with poor response. I accidentally purchased a game on the wrong account and requested a refund MOMENTS after. Both requests were denied with the message:**Message from Steam Support on Oct ** @ **:**pm** * day and ** hours ago*We have reviewed your refund request.**We are unable to refund this purchase to your Visa ending with ** at this time. Your playtime of an included product exceeds * hours (our refund policy maximum).*Rocket League - Playtime: ** hours ** minutes**Purchased: Oct ** EST***How is it possible to have played the game for ** hours when I purchased this game not even two days ago? I refunded the game several minutes after purchasing the full version when I realized I made a mistake. You CAN verify the time of purchase and the time of requested refund. I have now proceeded to purchase the game on the proper account. Now I have two charges to my credit card and I want one removed immediately. The account is shethanil and the game is rocket league. Please contact me ASAP.
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Steam Software

Customer service issue
Reported by GetHuman-shethani
Nov 2nd, 2018 - 2 mons ago
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GetHuman-shethani started working on this issue
Nov 2nd 3:36pm