I have requested a refund twice from steam support and had it denied. I am using the so...

GetHuman-samplag's customer service issue with Steam Software from November 2018

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The issue in GetHuman-samplag's own words
I have requested a refund twice from steam support and had it denied. I am using the software program capturing reality for a PhD project. I am furious that there is no phone number to contact from the uk. I think it is immoral the company functioning on a recurring membership. This is the principle of much less savoury businesses and I find it appalling that Steam has resorted to this cut throat method of taking the customers money. I was denied a refund because it exceeded * hours playtime. You do not explain what this is. I haven't logged on to the program for over * weeks. I'm really angry at Steam's policy and am inclined to make a customer complaint to the consumer onbudsman. You so far have effectively robbed me of £** and you offer no way to dispute this over the phone. This is appalling customer service.
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Steam Software

Customer service issue
Reported by GetHuman-samplag
Nov 1st, 2018 - a mon ago
I have an issue with Steam Software too
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GetHuman-samplag started working on this issue
Nov 1st 4:40pm