I was logged out of my steam account awhile ago and I never tried to sign back in until...

GetHuman-raechelw's customer service issue with Steam Software from October 2018

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The issue in GetHuman-raechelw's own words
I was logged out of my steam account awhile ago and I never tried to sign back in until I realized someone was using my eBay account to buy PUBG items. I attempted to change my password and I didn’t want to use the “verify via email” because my email has also been hacked. So I verified it by using my card and verifying my last purchase- I was then able to change my password- so I did- then it took another security measure and said it would send an email to this email “yandex.ru” and that’s how I’ll get my “secret code” to get into my account. That is NOT my email and they’ve changed “how friend see you” to “kabib-kahil” I believe it said, that is also NOT me. So I cannot access the code to get into my account because my email has been changed.

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Steam Software

Customer service issue
Reported by GetHuman-raechelw
Oct 24th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 3413 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman-raechelw started working on this issue
Oct 24th, 2018 8:33pm
GetHuman-raechelw indicated the issue is not fixed yet.
Oct 24th, 2018 8:34pm