I bought Soulcalibur * and I love the game, and have played * hours in it. However I'm...

GetHuman-imfromth's customer service issue with Steam Software from October 2018

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The issue in GetHuman-imfromth's own words
I bought Soulcalibur * and I love the game, and have played * hours in it. However I'm trying to refund the game because it gives me massive motion sickness and I legitimately can't play the game because of it. The automated refund process keeps denying my request because I have more than * hours. I paid $** for this game that I can't even play, I'd like my money back so I can buy something that I can actually play.
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Steam Software

Customer service issue
Reported by GetHuman-imfromth
Oct 20th, 2018 - a mon ago
I have an issue with Steam Software too
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GetHuman-imfromth started working on this issue
Oct 20th 1:53pm