An unknown person hacked into my email account. From there they requested a mobile auth...

GetHuman-ryanski's customer service issue with Steam Software from October 2018

3 views
 | 
3081 similar
 | 
0 following
Help with my Steam Software issue
First: share to improve GetHuman-ryanski's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ryanski's next move: try calling Steam Software again.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ryanski may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ryanski's own words
An unknown person hacked into my email account. From there they requested a mobile authenticator to either be removed or adjusted. At the same time, I was trying to login to my steam account. I entered the mobile authenticator believing it was going to give me access to play. Instead, the hacker gained access to my account, drained my inventory and I am completely locked out of the account. **I would like Steam to resolve this issue by identifying where my inventory went and to restore my access.
GetHuman-ryanski did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-ryanski fixed the problem
We are waiting for GetHuman-ryanski to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Steam Software email you?
This email address isn't valid
Follow this issue
See how GetHuman-ryanski fixes it.
This email address isn't valid

Steam Software

Customer service issue
Reported by GetHuman-ryanski
Oct 12th, 2018 - 2d ago
I have an issue with Steam Software too
Not resolved
Seen by 3 customers so far
Similar issue to 3081 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ryanski started working on this issue
Oct 12th 11:04pm