Before contacting them, items GetHuman-ryanski may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ryanski's own words
An unknown person hacked into my email account. From there they requested a mobile authenticator to either be removed or adjusted. At the same time, I was trying to login to my steam account. I entered the mobile authenticator believing it was going to give me access to play. Instead, the hacker gained access to my account, drained my inventory and I am completely locked out of the account. **I would like Steam to resolve this issue by identifying where my inventory went and to restore my access.
GetHuman-ryanski did not yet indicate what Steam Software should do to make this right.
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