Before contacting them, items GetHuman-aswiftwi may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-aswiftwi's own words
My steam account was hacked about late September or as early as May of this year, and I had seen nothing wrong up to last night. The hacker had changed the Steam store from United States to Russian Federation, the email from R*****@***.com, the password, phone number and even bypassed steam guard. A purchase of a game late September was the clue I was hacked, since I never bought a game after getting Shellshocked Live. Steam should run emails of users through haveibeenpwned.com than lock the account until it is verified that the account was stolen than unlock it once the account is returned.
GetHuman-aswiftwi did not yet indicate what Steam Software should do to make this right.
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