i bought cities skylines and it wouldn't download m*install despite being connected to...

i bought cities skylines and it wouldn't download m*install despite being connected to or trying various internet connections. i restarted my computer and steam several times with no luck. i tried clearing the download cache and it did nothing. tried deleting the game with the intent of re downloading it and it wouldn't even load to delete it. it make my computer freeze. so i requested a refund with the intent of buying the game again to do the hardest reset possible. i made the **.** go to my steam wallet and the biggest ******** ever happened.. y'all put a ** hour hold on it? so i can't even spend it yet. i've spent too much time on trying to just play this stupid game. y'all are making this impossible. is there a way i could get access to my money quicker than that? seeing as it's in my steam wallet pending.. don't y'all have the ability to skip that process cause i'm having the absolute hardest time achieving the bare minimum with your products. account email is the same as email listed as my contact. thanks.