I bought Danganronpa V*: Killing Harmony on my steam account (mada****). I played until...

GetHuman-adamnood's customer service issue with Steam Software from August 2018

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The issue in GetHuman-adamnood's own words
I bought Danganronpa V*: Killing Harmony on my steam account (mada****). I played until a major story point and found that audio was cutting out of the cutscenes. This makes the game very poor to play and as such I want a refund. The problem is that I encountered this issue after playing * hours and could not have encountered this issue earlier so the automated system at steam is denying me a refund on the basis of time played
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Steam Software

Customer service issue
Reported by GetHuman-adamnood
Aug 25th, 2018 - 4 mons ago
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GetHuman-adamnood started working on this issue
Aug 25th 10:44pm