My computer was hacked into. I have a new computer, new email and my address (**** Vivi...

GetHuman999998's customer service issue with Steam Software from August 2018

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The issue in GetHuman999998's own words
My computer was hacked into. I have a new computer, new email and my address (**** Vivian Ln*St Paul, MN *****) and phone number (***-***-****) have changed (see below for original email and address) I have tried to go through the support format but was refused after the pass code you sent me was NOT Accepted! The only evidence I have is: Civilization*Order ConfirmationAn email has been sent to “*****@***.com”*Thanks for your order!*Your Order Number:*****************Shipping Group*Product Description*Availability*Qty*Price*Civilization III Complete Edition*Download***$*.***Your Download Code:***IAX-*HJEE-L*RHW*Redemption Instruction:*How to Redeem Your Steam Code:***. Download the Steam software from: http:**store.steampowered.com*about***. Install the Steam software.**. Log-in or create a Steam account.**. Click on the "Games" menu and select "Activate a Product on Steam".**. Click Next and agree to the Steam Subscriber Agreement.**. Enter the Product Code above into the Product Code field.**. Click Next and the game will be added to your Steam account and begin to download.***Sub-Total:*$*.***Handling:*$*.***Estimated Tax:*$*.***Order Total:*$*.*****Your Information:*Billing Address:*Peter*Galvin***** Creek Knoll Rd*Eden Prairie,*MN*******United States of America*Shipping Address:*Digital Delivery*Payment Info:*Visa**************What's Next?*Within the next hour, we will send you an e-mail confirming receipt of your order. Once your order has shipped, you will receive a second e-mail detailing the contents of the shipment and tracking information.*You will not be billed until the order ships. If you have preordered digital products, you will not be billed until item is available for download.*The packing slip included in each shipment also serves as your receipt.**Login and password: *Account: pgalvin**Password:
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Steam Software

Customer service issue
Reported by GetHuman999998
Aug 16th, 2018 - a yr ago
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman999998 started working on this issue
Aug 16th, 2018 3:16pm
GetHuman999998 indicated the issue is not fixed yet.
Aug 17th, 2018 2:42am