My account was hacked and then messaged me trying to scam me. The account that contacte...

GetHuman-jharvill's customer service issue with Steam Software from August 2018

Help with my Steam Software issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jharvill's own words
My account was hacked and then messaged me trying to scam me. The account that contacted me is named Pagan and messaged me on Kreyjay. my main account details need changed because it was previously hacked and i put in a request to have the email and password changed to the original email of *****@***.com. Both accounts Pagan and Kreyjay are my accounts and i'm trying to recover the Pagan account and fix my Kreyjay account
GetHuman-jharvill did not yet indicate what Steam Software should do to make this right.
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Steam Software

Customer service issue
Reported by GetHuman-jharvill
Aug 10th, 2018 - 7 mons ago
I have an issue with Steam Software too
Fixed
Seen by 4 customers so far
Similar issue to 1610 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-jharvill started working on this issue
Aug 10th, 2018 2:40pm
GetHuman-jharvill indicated the issue is not fixed yet.
Aug 10th, 2018 5:41pm
GetHuman-jharvill indicated the issue is not fixed yet.
Aug 10th, 2018 5:44pm