My son Devon Rader is ** years old. His father and I bought him a steam account many ye...

GetHuman975692's customer service issue with Steam Software from August 2018

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The issue in GetHuman975692's own words
My son was playing this particular steam game as usual and received a gaming message from steam saying that he has been vackband from playing the game ***% Orange Juice and now is unable to gain entry into and or play the game. However, the message received contains no information as to why he is receiving this message and why he is no longer able to play. ... My son Devon Rader is ** years old. His father and I bought him a steam account many years ago. Now he has been vackband for the *st time from one of your steam games called ***% orange juice. I can assure you that he did not cheat in this game and any insinuation that he did will need to be factually made clear to me. If you do not allow him back into the game immediately and or provide me with details on what you think he did (again you need tangible proof) then I will be forwarding to our attorney and contacting the better business bureau. Account: devon*rader
My son does not cheat his way through games, he has integrity and ethics. Without any information and or reason, steam on behalf of this game has banished him from playing the game that he was enjoying and playing with his friends online. You have no proof of cheating and you cannot go around making false accusations or allegations about an individual or their character, especially a minor child.
I would like my son immediately removed from the vackband hold that you have on his account and with his ability to play this particular game.
As parents, we purchased a steam account for our son, so that he could enjoy using it. The account that we bought for him has been active for years, and he has had no issues. Rather than presuming that your customer was cheating or that this minor child somehow managed to alter code behind the game, why don't you make contact to the individual and give them the benefit of hearing what accusation is being made and allow them the opportunity to defend themselves against a false statement? This could be and is very likely a mistake or error on your part as a company or a hacker of some sort who has now victimized my son.
I have tried to call your company to speak with a rep at steam and have been unable (despite my many efforts) to reach any live person to discuss this matter. I find it interesting that a reputable company such as steam would be unavailable for their customers to reach and why the only phone number listed has an automated voice on the other end of it giving you * options as a selection, but all * result in a disconnected call. Please explain that to me.
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Steam Software

steam gaming product ***% Orange
Customer service issue
Reported by GetHuman975692
Aug 10th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 1612 others
0 customers following this
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Timeline

GetHuman975692 started working on this issue
Aug 10th, 2018 4:19pm
GetHuman975692 indicated the issue is not fixed yet.
Aug 10th, 2018 6:40pm
GetHuman975692 indicated the issue is not fixed yet.
Aug 10th, 2018 6:56pm
GetHuman975692 indicated the issue is not fixed yet.
Aug 11th, 2018 2:36am
GetHuman975692 indicated the issue is not fixed yet.
Aug 16th, 2018 7:12pm
GetHuman975692 indicated the issue is not fixed yet.
Aug 16th, 2018 7:12pm

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