Over the past few weeks, there have been many attempts to hack my account by someone wh...
GetHuman-mjmcvety's customer service issue with Steam Software from July 2018
Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mjmcvety's own words
Over the past few weeks, there have been many attempts to hack my account by someone where emails were sent to my email account asking to reset my password. I reset my password to make it harder BUT somehow, the person CHANGED my steam email address (*****@***.com) for my account mmcvety to their own email. When I ask for a reset of my password for my account (since they changed it), the only linked account comes up for my son's account joeymcvety. My cell number is ***-***-**** if you want to verify that I am the account holder (I have had steam for many years). I purchased my most recent game on February **, ****. I can verify the amount and the game title if you contact me. Please use an alternate email address than *****@***.com.
GetHuman-mjmcvety did not yet indicate what Steam Software should do to make this right.
I have an issue with Steam Software too
How GetHuman-mjmcvety fixed the problem
Since my account was hacked and they changed my email address to the hacker's email address, you cannot ask to resend a password reset since they receive it. Instead, you click on the option that you no longer have access to that email address. Steam will then look to verify information from your previous purchase to verify you are the true account holder. Once I did this, steam correctly the problem VERY quickly.
Please help with my Steam Software issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.